Frequently Asked Questions: Massage

New clients: Please download and complete your intake form before our session.

Before we get started

Q. Do you recommend a 30 minute or 60 minute session for my first massage?
A. A 30 minute session is perfect for concentrating on one specific problem area. During a 60 minute session, time can be spent on those "problem areas" and still complete a full-body massage. The 60 minute session is what the majority of our clients schedule.

Q. Do you accept insurance?
A. Direct billing to insurance is not available, but please check with your insurance company as some do a direct reimbursement back to the client. An invoice can be provided for your session and your company may cover some or all of the cost. Also, some flexible spending accounts cover the costs for massages.

Q. What if I have a specific injury that I want you to work on?
A. Please make sure you are accurate with the information on your medical questionnaire. This will help to determine if massage is safe to perform with your injury. After we determine massage is indicated, that day's session is adjusted to work on that specific problem area. Massage can help to relieve pain, increase range-of-motion, or release tension.

Q. What is Reiki?
A. Reiki (Ray-Key) is a natural method of healing and balancing the life-force energy (also known as Chi, Prana, or Ki) present in all living things. The practitioner becomes a channel through which this healing energy flows. Light hand placements are used on or near the body in order to guide the energy to all aspects of the body-mind continuum. Read more information about Reiki.

Q. Do you have a referral program?
A. Yes! Anytime you refer a friend, co-worker, family member, or neighbor who books a 45 minute or longer session, YOU earn a FREE 15 minute gift certificate! You can use it to extend your session or save up 4 certificates for an entire hour at no cost! 

During the session

Q.  Do I have to get naked?
A.  Clients are always encouraged to undress to the level they are comfortable. For some, that means taking all their clothes off. For others, that means leaving their underwear on. Privacy is always given to dress and undress and clients are draped with sheets and blankets at all times. Breasts and genitals are NEVER exposed.

Q.  What if I like a lighter massage?
A.  Each client enjoys different levels of pressure. Massage is available from very light to very deep pressure and it is very important to communicate if you would like more or less. Please provide feedback during the session in order to make your massage most effective and enjoyable for you.

Q.  Will the massage hurt?
A.  No massage should "hurt." Clients are encouraged to provide feedback on a sensation scale (1 is no pain at all - 10 is "please stop right now."). Some deep tissue sessions may feel in the 6 - 8 range, but really shouldn't be more than that. If they are, please communicate and the pressure can be adjusted.

Q.  What if I'm cold when I'm on the table?
A.  The temperature of the room is kept warm, but if at any time you are too cold (or too warm), it can be adjusted it to make you more comfortable.

Q.  What if I'm allergic to scented candles or scented oils?
A.  It is imperative to communicate any allergies/aversions you have to oils, ingredients, scents, candles, etc. While the lotion used does not have any added scents, we would not want to use anything that would cause a reaction.

Q.  I like to be quiet during my massages. Will you talk to me the whole time?
A.  The level of conversation during the session will be up to you. Some clients like to chat through their session, while others are completely silent.  

After our session

Q.  Will I be "greasy" after the massage?
A.  Lotion, rather than an oil, is used so you should feel moisturized, not greasy.

Q. Will my hair get messed up?
A.  There are some clients who like to have their head massaged. In that case, you may have to tidy up afterwards. If you would not like work on your head, please let us know and your head can be skipped altogether.

Q.  Will my muscles be sore afterwards?
A.  It's not likely that you will be sore after a massage. However, if you received a deep tissue massage you may feel tender the next day. This could be caused from the pressure of the massage, the possible release of toxins in your system, or the sensation of your muscles relaxing after a long period of being tense. If you do experience soreness, please use an ice pack on the affected area. Also remember to drink several extra glasses of water, as that may help to flush the toxins out of your system and keep your body hydrated.

If you have any other questions, please feel free to contact us or ask during your next session!

Frequently Asked Questions: Wellness Center

Q. Where can I find classes & events listed?

All classes are posted on the Events Page as they are scheduled.  Links are included for Contact information for the instructor or to enroll for the class.

 Q. What practitioners are in Balance Massage & Wellness Center?

Our collaborative team work together, but as individual businesses, to cross-refer modalities and best serve our clients.  Each provider brings their specialty, education and expertise to support ideal health and wellness. Their information is listed HERE.

 Q. What if I have an event I’d like to book?

Please contact Cailin McBee, owner, at 860.508.3336 to discuss details about reserving the space.